Our Blog
Three biggest mistakes in Retail Banking… and how to fix them

Three biggest mistakes in Retail Banking… and how to fix them

March 23, 2017

As the evolution of financial services accelerates at a relatively rapid pace, retail bankers are challenged to understand that the banking practices and performance that have been satisfactory for decades will not be acceptable going forward.  Customers know more, expect more and are far less loyal to a particular bank brand than ever before.  Driven by these facts, virtually every bank is assessing how they need to change and are in varying stages of developing and executing revised growth strategies.

The Cross-Selling Conundrum: Is There a Solution?

The Cross-Selling Conundrum: Is There a Solution?

October 25, 2016

With so much drama and tension surrounding cross-selling in the banking industry, how should banks properly respond? The answer isn’t as complex as you’d think. Learn:

  • The negative implications of reactively eliminating cross-selling
  • How to improve customer and employee retention
  • Ideas on how correctly cross-selling actually helps banks sustain compliance
Ensuring Compliant Customer Engagement from “hello”

Ensuring Compliant Customer Engagement from “hello”

September 25, 2016

In light of the current events on wrongful account openings, wouldn’t it be great if bankers could have a consistent and compliant conversation with every customer; and know with confidence they are helping each customer improve their financial life? A customer engagement platform that provides documented, compliant, dynamic sales dialogs will ensure customers’ needs are met in a transparent and compliant manner.

Here are three facets to Brilliant and Compliant customer engagement.

What is Customer Engagement Management? Retail Banks Need It Now!

What is Customer Engagement Management? Retail Banks Need It Now!

July 12, 2016 Technology

The survival of every bank in the US will ultimately depend on how well they engage with customers at every point of interaction, especially through digital channels. Consumer engagement technologies play a critical role for financial institutions in meeting customer needs and expectations.

Central Bank & Ignite Sales to Present Success Story at Bank Director’s - Growing The Bank

Central Bank & Ignite Sales to Present Success Story at Bank Director’s - Growing The Bank

May 23, 2016 Bank Director

Hear Dan Westhues and Julie Hamrick present Central Bank’s success of integrating sales and marketing for organic growth and greater customer loyalty using the Ignite service 

Retail Banking: Evolution or Revolution?

Retail Banking: Evolution or Revolution?

May 17, 2016 Branch Banking

The demise of the bank branch has been a topic of discussion for several years but new research tells a different story.

Guided Selling is the Only Way to Achieve True Omnichannel in Banks

Guided Selling is the Only Way to Achieve True Omnichannel in Banks

April 26, 2016 Banking Sales Strategies, Omnichannel

True personalization can only begin when the bank is able to capture the prospect’s current financial and banking needs and this should be done early on in the buying journey.

What Should You Look for in a Fintech Partner?

What Should You Look for in a Fintech Partner?

April 14, 2016 Partners

Fintech is here to stay. Banks must partner with innovators in the fintech community if they are to transform and thrive.

Top Six Retail Bank Customer Service Challenges Solved

Top Six Retail Bank Customer Service Challenges Solved

March 22, 2016 Banking Sales Strategies, Branch Banking, Customer Journey

Ignite’s technology can help solve many of these customer service challenges, let’s take a closer look at how Ignite Sales has solved six of these challenges.

Ignite Sales & Central Bancompany Recognized in Best of FinXTech Awards

Ignite Sales & Central Bancompany Recognized in Best of FinXTech Awards

March 15, 2016

We are proud to announce that Ignite Sales and Central Bancompany were recognized as award finalists at The Best of FinXTech Awards which were revealed at FinTech Day on March 1st at the NASDAQ Marketsite in New York City.  
The awards, sponsored by Bank Director, recognized outstanding joint offerings from over 100 Fintech companies and financial their institution partner.