September 22, 2014 Customer Loyalty
With so many methods for critiquing customer services via social media it is even more important today than ever before to delight customers. Banks are going to great lengths to give employees in their branches and call centers the flexibility to use their creativity to deliver superior customer service.
September 10, 2014
I just returned from Bank Director’s FinTech Day at the NASDAQ’s MarketSite in New York. What an experience! I was able to meet other CEOs and executives focused on helping bank’s use technology to work smarter as well as be there for the NASDAQ closing bell.
September 5, 2014
According to a recent article titled Banks’ Fee Bonanza Dries Up in the WSJ [dollars] , “Banks are making less money from customer-account fees than at any time in the past seven decades as strict government rules and changing consumer behavior squeeze a major source of revenue.
August 22, 2014
Banks are now finally following other industries to turn their call centers into contact centers, moving them from the cost to the revenue side of the equation. This is beginning to change.
July 22, 2014
According to a new survey conducted by SDL, channels have become irrelevant to consumers. 60% of millennials surveyed expect a consistent experience from brands whether online, in store or via phone.
July 7, 2014
This post was written by Al Slamecka, who leads Cisco’s Global Financial Services – Industry Marketing team helping to communicate and promote Cisco solutions that solve business challenges in the financial services industry.
May 27, 2014
The competition is heating up in the world of business banking. New non-banking entrants such as Wal-Mart, Kabbage.com and PayPal are offering products that compete directly with traditional banking products.
May 13, 2014
Last week I presented at The Growth Conference developed and produced by Bank Director. I pulled the last speaking slot of the show and I was concerned that attendance would have waned by that point.
April 23, 2014
As analytics begins a steady march into mainstream understanding, many banking executives still possess common misperceptions about how analytics can help their organizations.
April 17, 2014
There are 90,000 bank branch offices across North America. Each branch has its own specific product needs depending on its demographic and surrounding culture. Banks purchase market specific data on a regular basis.