January 28, 2014
Today we announced that Rockland Trust has implemented Ignite’s solution both online and in their branches as part of their overall omnichannel strategy. Rockland had been looking for tools to help their branch sales staff sell more effectively to business client.
January 6, 2014
Retail banking is clearly at an inflection point. Banks are under historical threats from non-financial institutions such as Paypal and Walmart and customer expectations are changing.
December 20, 2013
Branch banking is clearly at an inflection point as increased use of online and mobile banking has caused branch traffic to plummet.
December 13, 2013
Banks can start to build a seamless omnichannel experience by delivering consistent product and service recommendations across channels.
November 25, 2013
We think our recommendation guides make a huge impact. Sometimes we see results that are mind boggling. So much so that we have to double check our data to ensure that it is correct.
November 15, 2013
This week we announced tablet support for Ignite’s Recommendation Guides. This may not seem like a big deal because everything seems to be going mobile but the results are proving to be very interesting.
November 6, 2013
While other businesses have long recognized the benefits of the online channel, most banks are lagging behind other industries in tapping into the online channel to generate new sales. Banks have historically used the online channel for the servicing and account management aspects of their...
October 15, 2013
According to Deloitte, the CFO is typically the natural leader in the quest to use analytics in driving bottom-line growth. With an eye towards profitability and the external market, with a cross-functional view of the business, with a sensitivity to risk management, and with the appreciation of fact-based...
October 3, 2013
Banks are under historical threats from non-financial institutions such as Paypal and Walmart. This includes the areas that banks have felt most secure in – business banking – Walmart is unleashing SBA loans and Paypal has hired an executive vice president of business banking and has launched loans to businesses.
September 20, 2013
The death of the bank branch is grossly over exaggerated. In fact it is still the bank’s storefront and will continue to be the bank’s first line of business for the foreseeable future. Here is the reality – 100% of businesses banking accounts are opened at the branch.