Our Blog
Four Forces that will Shape Retail Bank Sales in 2014

Four Forces that will Shape Retail Bank Sales in 2014

January 6, 2014

Retail banking is clearly at an inflection point. Banks are under historical threats from non-financial institutions such as Paypal and Walmart and customer expectations are changing.

Improving Sales Culture for Branch Profitability

Improving Sales Culture for Branch Profitability

December 20, 2013

Branch banking is clearly at an inflection point as increased use of online and mobile banking has caused branch traffic to plummet.

How Banks Can Make Omnichannel a Reality

How Banks Can Make Omnichannel a Reality

December 13, 2013

Banks can start to build a seamless omnichannel experience by delivering consistent product and service recommendations across channels.

But hey, don’t take our word for it….

But hey, don’t take our word for it….

November 25, 2013

We think our recommendation guides make a huge impact.  Sometimes we see results that are mind boggling. So much so that we have to double check our data to ensure that it is correct.

Tablet-Based Recommendation Guides Double/Triple Account Openings

Tablet-Based Recommendation Guides Double/Triple Account Openings

November 15, 2013

This week we announced tablet support for Ignite’s Recommendation Guides. This may not seem like a big deal because everything seems to be going mobile but the results are proving to be very interesting.

Guided Selling Generates 90% More Qualified Leads

Guided Selling Generates 90% More Qualified Leads

November 6, 2013

While other businesses have long recognized the benefits of the online channel, most banks are lagging behind other industries in tapping into the online channel to generate new sales. Banks have historically used the online channel for the servicing and account management aspects of their...

The CFO Controls Gap: New Profitability Measurements Have to Take Center Stage

The CFO Controls Gap: New Profitability Measurements Have to Take Center Stage

October 15, 2013

According to Deloitte, the CFO is typically the natural leader in the quest to use analytics in driving bottom-line growth. With an eye towards profitability and the external market, with a cross-functional view of the business, with a sensitivity to risk management, and with the appreciation of fact-based...

Measuring and Managing Your Biggest Asset: The Branch Network

Measuring and Managing Your Biggest Asset: The Branch Network

October 3, 2013

Banks are under historical threats from non-financial institutions such as Paypal and Walmart. This includes the areas that banks have felt most secure in – business banking – Walmart is unleashing SBA loans and Paypal has hired an executive vice president of business banking and has launched loans to businesses.

The Branch is Alive – It is your storefront but you are leaving money on the table

The Branch is Alive – It is your storefront but you are leaving money on the table

September 20, 2013

The death of the bank branch is grossly over exaggerated. In fact it is still the bank’s storefront and will continue to be the bank’s first line of business for the foreseeable future. Here is the reality – 100% of businesses banking accounts are opened at the branch.

Manage and Measure Sales and Profitability Across your Branch Network

Manage and Measure Sales and Profitability Across your Branch Network

September 10, 2013

Today at Finovate Fall 2013 we are announcing the first release of a new Branch Profitability Dashboard, a cloud-based analytics solution that gives banks detailed visibility into branch performance. This data can be used to increase branch sales effectiveness and profitability.