October 3, 2013
Banks are under historical threats from non-financial institutions such as Paypal and Walmart. This includes the areas that banks have felt most secure in – business banking – Walmart is unleashing SBA loans and Paypal has hired an executive vice president of business banking and has launched loans to businesses.
September 20, 2013
The death of the bank branch is grossly over exaggerated. In fact it is still the bank’s storefront and will continue to be the bank’s first line of business for the foreseeable future. Here is the reality – 100% of businesses banking accounts are opened at the branch.
September 10, 2013
Today at Finovate Fall 2013 we are announcing the first release of a new Branch Profitability Dashboard, a cloud-based analytics solution that gives banks detailed visibility into branch performance. This data can be used to increase branch sales effectiveness and profitability.
August 13, 2013
FinovateFall 2013 is almost here and we are proud to announce we have been selected to present our newest product offering at this showcase for hot banking tech tools. We will be demonstrating an innovative way to manage branch performance and profitability!
August 6, 2013
Today Ignite announced a new service that automatically syncs qualified sales leads and valuable lead intelligence generated by Ignite’s online Recommendation Guides into Salesforce.com.
July 25, 2013
Omnichannel has been the newest mantra bandied around in the executive ranks of traditional brick and mortar retailers. Omnichannel is the seamless integration of brick and mortar stores with online and mobile commerce. This form of retailing, which lets consumers move seamlessly among all retail environments, both real and virtual, will eventually be the norm.
July 1, 2013
Consumers want a convenient, secure and familiar experience when they interact with their bank online. They also want their bank to understand that they may use multiple channels such as the branch, online, ATM, as well as the customer service center.
June 25, 2013
Forecasting customer behavior in banking is not easy. In today’s competitive market, customers are taking greater control of their banking relationships. They are switching banks, changing their behavior and demanding improvements.
June 11, 2013
Customers are taking greater control of their banking relationships. First, they are more informed and are switching banks because they are turning to the web to conduct competitive research before they make purchases, [wallet-sample] including banking products. Second, new and unexpected competitors such as...
May 27, 2013
In my previous blog post, titled From Service Culture to Sales Culture – Really? … Really! I talk about how customer service is at the core of retail banking however the fundamentals of the sales process found in other industries is not present in retail banking.