By Barbie Boe
As the banking landscape continues to evolve, financial institutions face growing challenges around two critical aspects of their operations: talent management and customer interactions. Banks are tasked with attracting and retaining top talent in a highly competitive market while striving to enhance customer engagement and satisfaction amid rising expectations.
In this article, Ignite Sales’ Co-founder and CMO Barbie Boe discusses how guided digital conversations offer a powerful solution to address both of these issues, improving employee confidence, driving higher customer conversions, and transforming the customer experience.
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