Solutions
Accelerate Sales by Enabling your financial institution to accurately and consistently meet the needs of your customers and members digitally and in-branch
The Ignite Difference
The company’s leading-edge Sales Engagement Platform for financial institutions, Ignite Dialogue, continues to see rapid adoption by leading banks and credit unions across the U.S., with implementations by new clients in over 3500 branches across the country (or USA) . This technology provides customized, customer-facing guided conversations helping bankers and customers better understand financial solutions and services that fit their needs today and into the future. Ignite uses the perfect combination of our patent pending traditional AI and generative AI to analyze years of proprietary data to serve up the right, highly accurate set of products to fulfill each client’s unique needs at the POS and on all channels. NO more guess work as to what deposit product or loan or business solutions is best for each customer given their unique circumstances.
Ignite Sales IQ Analytics represents a unique and powerful approach to managing and optimizing the effectiveness of every sales interaction with customers and prospects across the entire organization, at every level of management. Data collected from every sales interaction using Ignite technology for over 20 years provides a foundation for data driven actionable insights. The sales performance data for each banker, branch, product and channel for Ignite clients is presented in a secure, customizable, graphical, interactive, and easy-to-use format for each client. IQ Analytics also provides the ability to measure detailed sales performance against competitors who remain anonymous in the peer comparisons.
Ignite Performance Care is a unique service designed to help ensure optimal performance and results from the Ignite Dialogue Customer Engagement Platform.
Ignite constantly monitors the performance of Ignite guides and platform for clients, identifying opportunities for improved Ignite Guide performance. Ignite’s analysts will make recommendations for improvements when they see areas of performance opportunity. Impressively, this service is included in our clients’ overall contract with Ignite.
The great news is that Ignite’s platforms can be implemented without integrations to bank systems and still achieve financial benefit for the financial institution and ultimately for the customer. However, in order to match each guided conversation to actual account opening some of our clients ask us to integrate into their CRM system, OAO systems, core and other third-party platforms. Ignite is an integration partner with Salesforce and offers our integration module, EngageHUB, to our clients and can be obtained from the Salesforce App Exchange. Ignite has integrated into over 40 different banking systems to meet client requests including CRM systems, core banking systems, account opening systems and many more.
For those financial institutions that are serious about growing their client base, increasing profitability, increasing the productivity of their customer facing branch specialists, increasing the effectiveness of digital channels and branches to, most importantly, increasing the financial wellness of consumers and small businesses, then Ignite delivers like nothing else in banking much less the market today. Imagine the impact on your organization if you could achieve a 150% increase in product adoption by consumers and small businesses, a 40% increase in customer satisfaction and a dramatic increase in digital channel sales effectiveness. This can be achieved with Ignite!
Let’s chat today, to see how the service will help your FI grow while meeting the needs of customers.
