The alliance enables Vericast clients, both banks and credit unions, to further realize the potential of digital transformation for their customers in a manner that is interactive, enlightening and unique to each customer’s needs.
Ignite Sales’ award-winning customer engagement platform builds customized, dynamic, customer-facing conversation guides for financial institutions that discover customer financial needs and generate highly accurate account recommendations that address each customer’s precise needs and circumstances.
“Bankers experience deeper, richer customer engagement using Ignite’s dynamic conversation guides,” said Scott Hansen, Executive Vice President of Marketing, Vericast. “Whether engaging with customers digitally, through video, in call centers, in a branch or a combination of these channels, bankers leverage the conversation guides to get to the heart of customer’s needs creating a positive and memorable conversation.”
Ignite Sales’ customer engagement technology creates a differentiated customer experience and is a foundational solution for increasing brand loyalty and success. Using Ignite Sales’ intelligence-driven conversation guides and analytics portal, banks and credit unions can uncover customers’ exact needs at the time of engagement and recommend best-fit financial solutions for financial wellness.
“Vericast, through its Harland Clarke account acquisition solutions, has a history of building trusted relationships with its clients. Through this alliance, Ignite gains the opportunity to assist the company’s extensive customer base of banks and credit unions to improve the financial wellness of their retail and business customers, and to further our business growth,” said George Noga, Chief Executive Officer at Ignite Sales. “Together, we are assisting banks and credit unions to take the next step in digital transformation which will enable them to significantly enhance customer experience.”
About Ignite Sales, Inc.
Ignite Sales empowers banks and credit unions to conduct highly efficient and effective customer interactions designed to discover customer needs and make accurate product recommendations. Its award-winning customer engagement platform digitizes the sales process online and in the branch. Ignite significantly improves sales force performance by using artificial intelligence (AI) and behavioral science proven over 20 years with the industry’s leading banks, resulting in 40% improved customer satisfaction, 100% accurate recommendations, and up to 150% growth in sales. Award-winning analytics show bank management valuable information unattainable with any other fintech provider. Visit us at www.ignitesales.com on LinkedIn and Twitter @IgniteSales.
Vericast is a leading marketing solutions company, delivering actionable insights and expertise through its Valassis and Harland Clarke omnichannel solutions, to help more than 70,000 businesses engage with their customers. Every day, Vericast influences purchasing and transaction behavior of more than 120 million households – impacting where they eat, shop, buy, save and borrow. Follow Vericast on LinkedIn and Twitter to learn how Vericast drives commerce.