“Never in my 40 plus years in banking have I seen labor shortages at the level they’re at now.”
–Steve Steinour, Huntington Bancshares CEO
As society gradually gets back to normal, it would be pertinent for financial institutions to consider what employees need and want in their environment and in their arsenal. These include:
- Quick and effective training
- Modern and efficient tools
- Easy and productive customer conversations
To accomplish this, banks and credit unions need the right tech. Digital conversations, powered by artificial intelligence and backed by actionable data and analytics, elevate customer engagement and boosts employee satisfaction and efficiency.
Ignite Sales will be diving deeper into the factors effecting staffing, training and attrition in the financial industry. Follow us to be the first to know.